Treating Customer Fairly

Treating Customers Fairly.

Massconsult trading as Current Car Leasing operate a robust internal control framework. We take a cautious approach to ensuring we are compliant and that we treat customers fairly. In order to successfully meet our objectives we endeavour to maintain an efficient operating environment adopting a culture, behaviours and approach to products and services that do not result in poor outcomes for customers. We endeavour to deliver on the following outcomes:

• Customers are provided with sufficient (clear, fair and not misleading) information in order to take an appropriate and informed decision on the product.
• Products only reach the customers they were designed for.
• Products are suitable for the target customer’s personal circumstances and meet their needs.
• Products function as expected.
• Underwriting decision are fair and appropriate to their personal circumstances and meet their needs.
• Customers receive a fair and reasoned response to any expression of dissatisfaction.
• Customers are only charged fees in-line with their expectations.
• Customers can be confident that their data is secure.
• Customers can be confident that when an unexpected incident occurs, the business will be recovered and they will not suffer any unfair outcomes.

We measure our success on these outcomes by continually reviewing our customer feedback, and recording any complaints received, or advisories provided by our supplying partners. Our main aim with everything we do, is to ensure customer satisfaction, and our exceptionally low rate of complaint, is testament to our effectiveness.